Returns & Exchanges
At USA Gundam Store, we want you to be completely satisfied with your purchase. If your item doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in unworn, unwashed condition.
Print and Attach Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package over to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing